Effective Date: 03/08/2025
This Privacy Notice explains how Tellem Technologies, LLC (“Tellem”, “tellem”, “we”, “us”, or “our”) collects, uses, shares, and otherwise processes personal data in connection with our websites (the “Sites”), the Tellem application (the “App”), and the related content, platforms, services, products, and other functionality offered on or through our services (collectively, the “Services”). This Privacy Notice does not address our privacy practices relating to Tellem job applicants, employees, and other personnel. Please note that this Privacy Notice is not a contract and does not create any legal rights or obligations beyond those that may otherwise exist under applicable law.
Company Name | Tellem Technologies, LLC |
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Registered Office | 131 Continental Dr, Suite 305, Newark, DE 19713, County of New Castle, USA |
Data Protection Officer | Hendrik Schuette (team@tellem.org) |
Tellem serves as the controller of the personal data we collect, meaning we determine the purposes and means (the “why” and the “how”) of the processing of personal data in connection with our Services. Where we process data on behalf of our customers or third parties (for example, if you interact with our Services through another organization using Tellem’s platform), we act as a processor (also sometimes called a “service provider”) under contractual restrictions. If you have questions about such processing, please refer to the privacy policy of the relevant customer or business partner.
When we use the term “personal data” in this Privacy Notice, we mean any information that identifies, relates to, describes, or is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) to a particular person or household. Personal data does not include aggregated, de-identified, or anonymized information that is maintained in a form that is not reasonably capable of being associated with or linked to a person.
We collect and process various types of personal data in connection with the Services. Providing certain personal data is voluntary; however, if you choose not to provide this data, certain features of the Services may be unavailable to you.
Category | Examples | Purpose(s) |
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Account & Registration Information | Name (first, last), email address, encrypted password, etc. | User onboarding, authentication, account management |
Usage & Activity Data | Chat messages, user input data, app/website interactions, IP address | Providing and improving AI services, analytics, and security, including generative AI and machine learning tools that may be integrated into our Services |
Payment Information | Payment details (processed via Stripe or other third-party providers) | Transaction processing and billing |
Communications Data | Messages sent via our Services or to our support channels | Customer support, inquiries, surveys, marketing, and updates |
Technical Data | Device identifiers, security tokens, log files, usage analytics | Fraud prevention, security, service enhancement, personalized user experiences |
Note: For payment information, Tellem uses third-party providers (e.g., Stripe) to securely process payments. We do not directly store sensitive financial data such as complete credit card numbers.
You may provide personal data to us when you:
We may automatically collect certain data from your device or browser when you use our Services, such as IP address, security tokens (e.g., for login sessions), and usage details (e.g., pages viewed, links clicked, time spent on each page). We use this data to:
We may receive personal data about you from third parties, such as social media platforms, analytics providers (e.g., Mixpanel), or other partners who help us operate, maintain, or market our Services.
We process personal data for a variety of business and commercial purposes depending on the nature of our relationship with you, which may include:
We rely on several legal bases to collect, use, and otherwise process your personal data, including:
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus any additional period required by law or to consider relevant statutes of limitations. The criteria used to determine retention periods may vary based on the legal basis for processing:
We strive to provide you with meaningful control over the personal data we process. You may exercise these controls in a variety of ways:
Access to Your Device Information
Email Communications Preferences
Modifying and Deleting Your Information
We use cookies, web beacons, and other similar technologies to collect information about your interaction with our Services. These technologies may be mandatory or optional:
We do not use push notifications at this time, nor do we set additional advertising cookies like those referenced by third-party services (e.g., speak.com). We also respect “Do Not Track” settings in browsers to the extent feasible within our systems.
We may share personal data with the following categories of recipients:
Service Providers and Vendors
Affiliates and Subsidiaries
Business Transfers
Legal and Regulatory Authorities
With Your Consent
Depending on where you reside, you may have certain rights regarding your personal data, including:
To exercise any of these rights, please contact us at team@tellem.org. We will respond in accordance with applicable data protection laws.
Our Services are not intended for use by individuals under 18. We do not knowingly collect personal data from minors. If you believe we have accidentally collected data from a minor, please contact us at team@tellem.org, and we will promptly delete it.
In some circumstances, we process personal data on behalf of our customers or third parties who use our platform. When we process your personal data under the direction of a third party (the “controller”), that organization’s privacy policy will typically apply to their data practices, and we encourage you to review it. This Privacy Notice applies only to personal data for which Tellem is the controller.
We may update this Privacy Notice from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make changes, we will post the updated Notice on our Services with a new “Effective Date.” We encourage you to review this Notice periodically to stay informed of how we process your personal data.
This Privacy Notice and any disputes arising out of or in relation to it are governed by the laws of the State of New York, United States, without regard to conflict-of-law principles. All disputes shall be subject to the exclusive jurisdiction of the state or federal courts located in New York, unless otherwise required by applicable law.
If you have any questions or concerns about this Privacy Notice, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer:
Data Protection Officer: Hendrik Schütte
Email: team@tellem.org
Address: 131 Continental Dr, Suite 305, Newark, DE 19713, United States
Thank you for choosing tellem. We are committed to protecting your privacy.
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169 Madison Ave Suite 15260, New York, NY 10016