Support

Need help with your account, subscription, or the app? You can reach us by email.

Contact us

Send us an email and we’ll get back to you. If it’s a bug, screenshots help a lot.

Typical response time: 1 to 2 business days

Please include your device model, iOS version, and your app version (e.g. 2.3.4).

Good to include

If you subscribed on tellem.org via Stripe, log in and open Settings. You’ll find a “Manage subscription” button there.

You might need to log in first.

How do I cancel an Apple subscription?

Apple subscriptions are managed in your device settings.

Open Settings → your name → Subscriptions → tellem → Cancel Subscription.

How do I manage a Stripe subscription (web)?

I paid but I’m not seeing Pro features

If you subscribed through Apple, use “Restore Purchases” in the app (if available). If you subscribed on the web, log in again and check Settings.

Still stuck? Email us with the address you used and we’ll sort it out.

Microphone does not work

Check permission: Settings → tellem → Microphone. Also try disconnecting Bluetooth headsets and reopening the app.

Want to delete your account or request a copy of your data? Email us and include “Data request” in the subject.

You can find our Terms and Privacy Policy here: